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    Everything You Need to Know

    We’re here to clear up any questions you may have. Find the answers to your inquiries below — and if you don’t see what you’re looking for, use the contact form to send us your question. Our experts will get back to you as soon as possible.

    F.A.Qs

    Frequently Asked Questions

     
     
    Does Kian Darya provide intermodal transport services?

    Yes, our expertise lies in providing intermodal logistics solutions. By optimally combining sea, land, rail, and air transportation methods, we maximize the speed and efficiency of your shipment while minimizing operational costs.

    In times of currency and market fluctuations, is your pricing guaranteed and transparent?

    Yes. We are committed to providing fully transparent quotations. Our rates are guaranteed for a specified period, and any additional costs (such as demurrage or port charges) are clearly stated in the contract to prevent any unexpected expenses.

    In case of damage or loss, how is the claim process handled?

    All shipments are covered by comprehensive cargo insurance. In the event of damage or loss, our legal team promptly takes action and, in the shortest possible time, prepares and processes all necessary documentation in accordance with the insurance policy to ensure full compensation.

    What is the average transit time for sea freight shipments to major European ports?

    Transit time varies depending on the route. On average, sea freight transit (port-to-port) to major European ports typically takes between 25 and 35 days. For more accurate information, please provide the origin and destination details to receive the weekly sailing schedule.

    Is the customs clearance process at the destination handled by your company or the customer?

    We provide customs clearance services as part of our Door-to-Door offerings. Our experienced clearance team, fully knowledgeable about local and international regulations, simplifies the process for you. However, providing the necessary documents and permits remains the responsibility of the customer.

    What type of insurance coverage do you offer for shipments, and is insurance mandatory?

    All shipments are by default covered under carriage liability insurance. Additionally, we offer All-Risk Cargo Insurance to fully protect the shipment’s value against any unforeseen incidents, which is highly recommended for high-value goods.